Order Tracking Guide

TEAKMARSHLY · AMERICAN HERITAGE

Order Tracking Guide

From Our Home to Yours, Every Step of the Way.

Your order journey, made simple.

At teakmarshly, we want you to feel confident and informed throughout your shopping experience. Once you place an order, you can follow its progress from order confirmation to shipment and final delivery. This guide explains how to locate your order information, understand tracking updates, and contact our customer service team if you need assistance.

ORDER CONFIRMATION

ORDER PROCESSING

IN TRANSIT

DELIVERED

01. How to Track Your Order

Once your order has been shipped and tracking information becomes available, you can use the following steps to check its delivery progress.

Step 1 · Find Your Order Confirmation

Check the email address you provided during checkout for your order confirmation. Keep your order number available for future inquiries.

Step 2 · Wait for Shipping Confirmation

After your order has been processed and shipped, shipping confirmation and tracking details will be sent to the email address associated with your purchase, when available.

Step 3 · Open Your Tracking Information

Use the tracking link or tracking number provided in your shipping notification to access the available shipment updates from the carrier.

Step 4 · Follow Your Delivery Progress

Review the latest tracking information to see available shipment milestones and delivery updates until your order reaches its destination.

02. Estimated Delivery Time

ESTIMATED TOTAL SHIPPING TIME

5–10

BUSINESS DAYS

Our estimated total order shipping and delivery timeframe is 5–10 business days. This is an estimated timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on order processing, carrier operations, destination, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Please refer to your shipping confirmation and tracking information for the latest available updates.

03. Understanding Tracking Statuses

Your tracking page may display different shipment statuses as your order moves through the delivery process. The descriptions below explain common tracking terms.

Tracking Status	What It Means
Order Confirmed	Your purchase has been successfully submitted and confirmation information is available.
Processing	Your order is undergoing preparation before shipment.
Label Created	A shipping label has been generated. The carrier may not have received or scanned the package yet.
In Transit	Your shipment is moving through the carrier's transportation network.
Out for Delivery	Your package has been assigned for final delivery, according to the carrier's tracking information.
Delivered	The carrier has recorded the shipment as delivered.

Tracking descriptions may differ depending on the carrier and shipping service used.

04. Why Is My Tracking Information Not Updating?

It is normal for tracking information to take some time to appear after a shipping label has been created or a package has entered the carrier's network.

Some common reasons include:

The carrier has not completed its initial package scan.
The shipment is moving between sorting or distribution facilities.
The carrier's tracking system has not yet synchronized its latest information.
Temporary operational delays or transportation interruptions have occurred.

What Should You Do?

Please allow some time for the carrier to update its tracking records. If the tracking information remains unchanged or you are concerned about your shipment, contact us with your order number so we can help review the available information.

05. Multiple Packages & Furniture Deliveries

Some orders may contain multiple items or larger furniture products that require separate packaging or shipment arrangements.

Depending on the fulfillment and carrier arrangements, items from the same order may be shipped separately and may have different tracking numbers or delivery updates.

If your order contains multiple packages, please check the tracking information for each available shipment. One package being delivered does not necessarily mean that all items in the order have arrived.

06. What If My Order Is Marked as Delivered?

If your tracking page indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:

Check the entrance, porch, mailbox, garage, and other usual delivery locations.
Ask household members or other authorized recipients whether they accepted the package.
Check with your building management or designated package reception area, if applicable.
Review the carrier's delivery confirmation and any available delivery notes.
Contact our customer service team if you still cannot locate your order.

We will review the information available and help determine the appropriate next steps. Any investigation or resolution will be handled in accordance with applicable policies and legal requirements.

07. Shipping Address & Delivery Details

Please review your shipping address carefully before submitting your order. Accurate address information helps reduce delivery problems and transportation delays.

If you notice an error in your shipping information after placing an order, contact us as soon as possible. We will review whether an address correction is possible based on the current fulfillment and shipment status.

Once a package has been handed over to the carrier, changes to the delivery address may be limited or unavailable. We cannot guarantee that every requested change can be accommodated.

08. Delayed, Lost, or Damaged Shipments

Although we make reasonable efforts to support timely order fulfillment and delivery, unexpected circumstances may affect shipment progress.

If you experience any of the following situations, please contact our customer service team:

Your shipment appears significantly delayed.
Your tracking information suggests that the package may be lost.
You receive an incorrect item or an incomplete order.
Your furniture arrives visibly damaged or defective.
The carrier reports a delivery exception or unsuccessful delivery attempt.

Where relevant, please provide photographs of damaged packaging or products and a description of the issue. This information can help us assess your request and determine an appropriate resolution under our applicable policies.

09. Frequently Asked Questions

When will I receive my tracking number?

Tracking information is generally provided after your order has been shipped and the relevant shipment details become available.

How long does delivery take?

Our estimated total shipping and delivery timeframe is 5–10 business days. Actual delivery may vary depending on the circumstances of the shipment.

Can I change my order after it has been shipped?

Changes may be limited once an order has entered the shipping process. Please contact us promptly so we can review the available options.

Why did I receive more than one tracking number?

Some orders may be divided into multiple packages. Each package may have its own tracking number and delivery progress.

What if I cannot find my tracking email?

Please check your spam, junk, and promotions folders. If you still cannot find the email, contact us with your order details for assistance.

Can customer service help me track my order?

Yes. Please provide your order number and the email address associated with your purchase so our team can help review the available tracking information.

A NOTE FROM TEAKMARSHLY

Every delivery is another step toward making your house feel like home.

Thank you for choosing teakmarshly. We appreciate your patience and trust, and we are here to help make your delivery experience as straightforward as possible.