TEAKMARSHLY · AMERICAN HERITAGE

Shipping Policy

Thoughtfully prepared. Carefully delivered. Made for the home.

At teakmarshly, we believe that bringing thoughtfully selected furniture into your home should be a straightforward and reassuring experience. Our shipping policy outlines our delivery timeframe, shipping charges, and important information to help you understand how your order makes its way to you.

01. Shipping Rates

We offer a straightforward shipping rate structure based on your order value. The following charges apply:

02. Delivery Timeframe

Our estimated total shipping and delivery timeframe is 5–10 business days.

Business days refer to Monday through Friday, excluding weekends and applicable public holidays.

The stated timeframe is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on transportation conditions, carrier operations, weather events, public holidays, and other circumstances beyond our reasonable control.

We encourage customers to consider the estimated delivery window when placing an order, particularly when purchasing furniture for a planned home arrangement or special occasion.

03. Order Processing & Fulfillment

Every order is handled with attention to detail to help ensure a smooth fulfillment experience.

Orders are arranged for shipment through our U.S. regional warehouse network. We will coordinate fulfillment from the U.S. regional warehouse location closest to your delivery address.

Warehouse selection and dispatch arrangements are made with the intention of facilitating delivery to your location. The shipping and delivery timeframe stated in this policy represents the estimated total timeframe of 5–10 business days.

Please ensure that your shipping information is accurate and complete when placing your order. Incorrect or incomplete delivery details may cause delivery difficulties or delays.

04. Shipping Address & Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

Please carefully review your delivery details before completing checkout. If you notice an error in your shipping information after placing an order, contact our customer service team as soon as possible.

Address changes or delivery instructions requested after an order has entered the shipping process may not always be possible. Any changes are subject to the status of the order and the applicable fulfillment or carrier arrangements.

05. Tracking & Delivery Updates

Shipping progress and delivery information may depend on the fulfillment arrangements and the tracking information made available by the relevant carrier.

If you have questions about the status of your order or need assistance understanding a delivery update, please contact our customer service team and provide your order information.

Our team will assist with reviewing the available shipping information and directing your inquiry appropriately.

06. Shipping Delays & Exceptional Circumstances

Although we aim to maintain the estimated delivery timeframe, certain circumstances may affect transportation and delivery schedules.

Examples may include:

• Severe weather conditions or natural disasters.
• Carrier service interruptions or transportation disruptions.
• Public holidays and periods of unusually high shipping volume.
• Incorrect, incomplete, or inaccessible delivery addresses.
• Other unexpected circumstances affecting the transportation or delivery process.

Delivery estimates may be affected by these circumstances. If you experience an unexpected delay, please contact us so that we can help review the available information regarding your order.

07. Damaged, Missing or Incorrect Orders

We want every order to arrive in a condition that meets your expectations.

If your order arrives with visible shipping damage, contains an incorrect item, or appears to be missing, please contact our customer service team promptly.

To help us review your inquiry, please include your order number, a description of the issue, and relevant photographs or other supporting information when available.

Please do not independently arrange a return shipment or send any item to an address without first contacting us. Our team will communicate the appropriate next steps based on the circumstances of your order.

✧ Important Shipping Notice

Please do not send any merchandise back independently or arrange a return shipment without prior communication with our customer service team.

For shipping-related assistance, we will coordinate with you regarding the appropriate U.S. regional warehouse location closest to your delivery address.

Always contact us first before taking any action involving the shipment or return of an item.

08. Contact Our Team

If you have questions about shipping rates, delivery estimates, order fulfillment, or an existing shipment, please reach out to us using the contact information below.

09. Policy Updates

teakmarshly reserves the right to update or revise this Shipping Policy when necessary to reflect changes in shipping arrangements, operational procedures, or applicable requirements.

Any revised policy will be published on this page. Customers are encouraged to review this page periodically to stay informed about the shipping terms applicable to their orders.

A HOME ROOTED IN TIMELESS STYLE

teakmarshly

Thoughtful Living · Timeless Craftsmanship · Lasting Comfort