TEAKMARSHLY · AMERICAN HERITAGE

Customer Service Policy

Personal Attention. Thoughtful Assistance. A Better Shopping Experience.

At teakmarshly, we believe that exceptional home furnishings deserve equally thoughtful customer care. Our commitment extends beyond the shopping experience. We aim to provide clear communication, helpful assistance, and attentive support throughout your experience with our store.

01. Customer Service & Communication

Our customer service team is available to assist with questions and concerns relating to products, purchases, orders, shipping, and general store information.

We strive to communicate clearly and professionally, providing relevant information to help customers make informed decisions and understand the status of their purchases.

Customers may contact us through the email address or telephone number listed in this policy. Please provide sufficient details about your inquiry so that we can better understand and address your request.

02. Order Inquiries & Assistance

If you have questions regarding an existing order, our customer service team can assist with reviewing the information available for your purchase.

For order-related inquiries, we recommend including:

• Your order number.
• The name used when placing the order.
• The email address associated with the purchase.
• A clear description of your question or concern.

Providing accurate order information helps us identify the relevant purchase and review your inquiry more efficiently.

03. Product Information & Questions

We understand that choosing furniture and home furnishings involves careful consideration. If you have questions about a product before making a purchase, you may contact our customer service team for assistance.

We encourage customers to review the product description, specifications, dimensions, materials, images, and other available information on the relevant product page before placing an order.

Product information is provided to help customers understand the items offered in our store. If any information requires clarification, please contact us before completing your purchase.

04. Shipping & Delivery Support

If you have questions about shipping charges, delivery estimates, tracking information, or delivery arrangements, our team can assist with reviewing the available information.

Delivery estimates are not guaranteed dates and may be affected by carrier operations, weather conditions, holidays, and other transportation circumstances.

For additional information, please refer to our Shipping Policy.

05. Returns, Refunds & Exchanges

If you have a question or concern about returning an item, requesting a refund, or discussing an exchange, please contact our customer service team before sending any merchandise back.

Return and refund requests are reviewed according to the applicable Return & Refund Policy and the circumstances of the individual order.

Please wait for instructions from our team before arranging any return shipment. This helps prevent packages from being sent to an incorrect or unauthorized location.

06. Damaged, Defective or Incorrect Items

We encourage customers to inspect their orders upon delivery. If an item arrives damaged, defective, incomplete, or different from the item ordered, please contact us promptly.

To help us review the situation, please provide:

• Your order number and purchase details.
• A description of the issue.
• Clear photographs of the affected item or packaging, where applicable.
• Any other relevant information that may help us understand the matter.

Our team will review the information provided and communicate the available next steps in accordance with the applicable store policies and consumer protection requirements.

07. Response & Inquiry Handling

We make reasonable efforts to review incoming customer inquiries and respond as promptly as possible.

Response times may vary depending on inquiry volume, the nature of the request, and whether additional information or coordination is required.

For more complicated matters, additional time may be necessary to review order details, shipping information, or supporting documentation before providing an appropriate response.

08. Customer Information & Privacy

Information provided when contacting our customer service team will be handled in accordance with our Privacy Policy and applicable privacy requirements.

We encourage customers to provide only the information reasonably necessary to address their inquiries. Please do not include passwords, full payment card numbers, or other sensitive account credentials in customer service communications.

We take customer privacy seriously and aim to handle personal information responsibly when assisting with purchases and service requests.

09. Fair & Respectful Communication

We value constructive communication and strive to treat every customer with courtesy, fairness, and professionalism.

We ask customers to communicate their concerns respectfully and provide accurate information so that we can work toward an appropriate resolution. We are committed to reviewing legitimate concerns fairly and in accordance with applicable policies and laws.

10. Policy Updates

teakmarshly may revise or update this Customer Service Policy when necessary to reflect changes in customer support procedures, business operations, or applicable legal requirements.

Any updated version will be published on this page. We encourage customers to review the policy periodically.

We Are Here to Help

Whether you are exploring our furniture collection, checking on an existing order, or need assistance after delivery, we welcome your questions.

Thank you for choosing teakmarshly. We appreciate the opportunity to serve your home.

Contact Information

THE ART OF THOUGHTFUL LIVING

teakmarshly

Timeless Style · Thoughtful Service · Lasting Comfort