TEAKMARSHLY · AMERICAN HERITAGE

Returns & Refund Policy

A Thoughtful Experience, From Purchase to Aftercare.

At teakmarshly, we want you to feel confident in every purchase. We understand that choosing furniture and home furnishings is an important decision. If your purchase does not meet your expectations, our Returns & Refund Policy explains how to request a return, exchange, or refund, including applicable timeframes, costs, and return arrangements.

01. Return & Exchange Eligibility

Customers may request a return or exchange within 15 business days of receiving their order, subject to the applicable conditions outlined in this policy and applicable consumer protection laws.

To help ensure a smooth review, returned merchandise should generally meet the following conditions:

• The return or exchange request is submitted within the applicable 15-business-day period.
• The item is in its original condition, with no unnecessary damage or signs of use beyond what is reasonably necessary to inspect it.
• All relevant components, accessories, and included parts are returned where applicable.
• The customer provides the order information necessary to identify the purchase.

Eligibility will be reviewed according to the reason for the request, the condition of the merchandise, and applicable legal requirements. Nothing in this policy limits any non-waivable rights provided by law.

02. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

03. Return Address & Warehouse Arrangements

teakmarshly coordinates return arrangements through its U.S. regional warehouse network.

The designated return address will be communicated to the customer by our customer service team after the return request has been reviewed. Where applicable, we will coordinate the return through the U.S. regional warehouse location closest to the customer's address.

Because the appropriate warehouse may vary depending on the order and return arrangements, a single universal return address is not provided in this policy.

04. Return & Exchange Fees

We do not charge customers a return or exchange service fee.

The $0 fee statement refers to return and exchange fees charged by teakmarshly. Any separate carrier charges or other third-party costs, if applicable, will be explained before a return arrangement is made. We will not represent third-party charges as fees imposed by us.

05. Refund Eligibility & Processing

Refund requests are reviewed based on the order details, the reason for the request, the return conditions, and applicable consumer protection requirements.

Once an eligible refund has been approved and the applicable refund processing procedure has been initiated, the estimated total time for the refund to be credited is 5–8 business days.

Refunds are generally issued to the original payment method used for the purchase, subject to payment provider capabilities and applicable requirements.

The actual time for funds to appear in your account may vary depending on your bank, card issuer, payment provider, and their processing procedures.

If your refund has not appeared after the estimated period, please contact your payment provider or reach out to our customer service team for assistance.

06. Refund Amounts & Original Payment Method

Approved refunds will generally be returned to the original payment method used for the transaction.

The refundable amount will be determined according to the approved return, the original transaction details, and applicable legal requirements.

Where a refund is approved for only part of an order, the refund will apply to the eligible item or portion of the transaction concerned.

If the original payment method is no longer available, please contact us. Any alternative refund arrangement will be subject to verification, payment provider capabilities, and applicable legal requirements.

07. Exchanges

If you would like to exchange an item, please contact our customer service team within the applicable 15-business-day return and exchange period.

Please include your order number, the item you wish to exchange, and details of the replacement item you would prefer.

Exchange requests are subject to product availability and review of the relevant order and merchandise condition.

We will communicate the next steps after reviewing your request. No exchange service fee is charged by teakmarshly.

08. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact us promptly so that we can review the issue.

To help us assess your request, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the affected item and packaging, where available.
• Any other relevant information that may assist our review.

Our team will review the information and communicate the appropriate resolution in accordance with the circumstances and applicable law.

Nothing in this policy limits any remedies or rights you may have under applicable consumer protection laws concerning defective, damaged, or misrepresented merchandise.

09. Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible and provide your order number.

Cancellation requests are subject to the current order and fulfillment status. An order that has already entered shipment or has been delivered may no longer be eligible for cancellation and may instead need to follow the applicable return procedure.

If a cancellation is approved, any eligible refund will be processed in accordance with the refund provisions of this policy and applicable legal requirements.

10. Items That May Require Additional Review

Certain circumstances may require additional review before a return, exchange, or refund can be approved.

Examples include:

• Items showing damage beyond what would reasonably occur during inspection.
• Items missing components, accessories, or parts originally supplied.
• Requests submitted after the stated return period, except where an extension or remedy is required by law.
• Requests involving discrepancies between the reported issue and the available supporting information.

Any decision will be made in accordance with the applicable circumstances and legal requirements. We will not exclude or restrict rights that consumers are entitled to exercise under applicable law.

11. Non-Returnable Circumstances

Some products or situations may be subject to special return conditions where permitted by law. Any such conditions must be clearly disclosed to customers before purchase or otherwise communicated as required by applicable law.

This policy does not create blanket exclusions for defective, damaged, incorrect, or misrepresented products. Any legally required refund, replacement, repair, or other remedy remains unaffected.

12. Return Shipping & Packaging

When a return shipment is required, please follow the return instructions communicated by our customer service team.

We recommend using suitable packaging to protect the merchandise during transportation and retaining any available shipping documentation.

Any applicable carrier arrangements or shipping costs will be communicated as part of the return instructions. The $0 return and exchange service fee charged by teakmarshly does not automatically represent a guarantee that every independent third-party transportation service is free of charge.

13. Policy Updates & Consumer Rights

teakmarshly reserves the right to update or revise this Returns & Refund Policy when necessary to reflect changes in business operations, return procedures, or applicable legal requirements.

Any revised version will be published on this page. Customers are encouraged to review the policy periodically.

Nothing in this policy is intended to waive, restrict, or replace any mandatory consumer rights or remedies available under applicable federal, state, or local laws.

A More Thoughtful Resolution

We appreciate the opportunity to assist when a purchase does not go as expected. Our goal is to make return and refund communication clear, straightforward, and respectful.

Thank you for choosing teakmarshly. Your confidence in our store means a great deal to us.

Contact Information

For return requests, exchange inquiries, refund questions, or assistance with a purchase, please contact our customer service team.

THE ART OF THOUGHTFUL LIVING

teakmarshly

Timeless Style · Thoughtful Service · Lasting Comfort