TEAKMARSHLY · AMERICAN HERITAGE

Privacy Policy

Your Privacy Matters. Your Trust Is Our Foundation.

At teakmarshly, we believe that trust is an essential part of every meaningful shopping experience. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices available to you when you visit or make a purchase through our online store.

YOUR PRIVACY AT A GLANCE

This policy applies to personal information collected through our online store, website interactions, customer service communications, and related shopping activities. Our store operates on the Shopify platform, which provides the e-commerce infrastructure used to support our services.

01. Personal Information We Collect

When you visit our website, interact with our store, or place an order, we may collect certain information that identifies you or can reasonably be associated with you.

Depending on how you interact with our services, the information we collect may include:

• Contact Information: Your name, billing address, shipping address, email address, and telephone number.
• Order Information: Products purchased, items added to your shopping cart, transaction details, order history, and delivery information.
• Payment Information: Payment-related details and transaction records processed through applicable payment service providers. We do not intend to collect or store complete payment card details directly through ordinary customer service communications.
• Account Information: Information associated with an account you create, such as account details and preferences, where applicable.
• Communication Information: Messages, inquiries, feedback, and other information you provide when contacting our customer service team.
• Technical Information: Internet Protocol (IP) address, browser type, device information, operating system, and website interaction data.
• Usage Information: Information about how you navigate, browse, and interact with our website, including pages visited and certain interaction events.

The information collected depends on the features you use, your device settings, and the information you voluntarily provide.

02. How We Collect Information

We may collect personal information through several methods, including:

• Directly from you when you place an order, complete checkout, create an account, subscribe to communications, or contact us.
• Automatically through cookies, pixels, analytics technologies, and similar tools when you visit or interact with our website, where applicable.
• Through Shopify and other service providers involved in operating our online store and processing transactions.
• From third-party services that support payment processing, delivery, fraud prevention, advertising, or other legitimate business operations, where permitted by law.

We collect information through these methods only as reasonably necessary for the purposes described in this policy and subject to applicable legal requirements.

03. How We Use Your Information

We use personal information for legitimate business purposes, including providing our products and services, maintaining our online store, and communicating with customers.

These purposes may include:

• Processing, confirming, and fulfilling customer orders.
• Arranging shipping, delivery, and order-related communications.
• Processing payments, refunds, cancellations, and other purchase-related transactions.
• Responding to customer questions, requests, and complaints.
• Managing customer accounts and maintaining order records.
• Improving website functionality, shopping experiences, products, and services.
• Understanding website traffic, browsing behavior, and general customer preferences.
• Detecting, investigating, and preventing fraudulent, unauthorized, or potentially harmful activities.
• Maintaining business records and complying with applicable legal, regulatory, and tax obligations.
• Sending promotional communications where permitted by law and subject to your applicable consent and communication preferences.

We do not use personal information for purposes that are incompatible with the purposes described in this policy unless we obtain appropriate consent or have another lawful basis to do so.

04. Cookies & Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

• Remember shopping cart contents and certain website preferences.
• Support secure website navigation and checkout functions.
• Understand how visitors use and interact with our website.
• Measure website performance and improve available services.
• Support advertising and marketing activities where applicable and legally permitted.

You may be able to manage certain cookie preferences through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

05. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, provide our services, complete transactions, or comply with legal obligations.

These parties may include:

• Shopify: Our e-commerce platform provider, which supports our online store and related business operations.
• Payment Processors: Providers that securely process payment transactions and related financial information.
• Shipping & Fulfillment Providers: Relevant service providers that help process orders, coordinate fulfillment, and deliver purchased products.
• Technology & Analytics Providers: Providers that support website hosting, security, performance monitoring, analytics, and technical operations.
• Marketing Partners: Advertising and marketing service providers, where applicable and subject to relevant privacy requirements and your choices.
• Legal & Regulatory Authorities: Government agencies, regulators, courts, or other parties when disclosure is required or permitted by applicable law.

We do not authorize service providers to use personal information entrusted to them for purposes unrelated to the services they provide to us, except where otherwise permitted by law.

We do not sell personal information in exchange for monetary payment. Certain advertising or analytics activities may nevertheless be considered sharing, targeted advertising, or similar processing under some state privacy laws. Where applicable, you may have the right to opt out of such activities.

06. Shopify Platform & Third-Party Services

Our online store is hosted on Shopify. Shopify provides the e-commerce platform and technology that enable us to offer products, process orders, and provide shopping services.

Information submitted through our store may be processed by Shopify and its relevant service providers in connection with the operation of our website and the services we provide.

Shopify may also process personal information in accordance with its own privacy practices. For more information about how Shopify handles personal information, please review:

Shopify Privacy Policy

Our website may contain links to third-party websites or services. These external websites operate independently and are subject to their own privacy policies. We encourage you to review their privacy practices before providing personal information.

07. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, maintaining business records, resolving disputes, and meeting applicable legal and regulatory requirements.

The retention period may vary depending on the type of information, the reason it was collected, and applicable legal obligations.

When personal information is no longer reasonably necessary for its intended purposes and no legal obligation requires its retention, we will take appropriate steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

08. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our security measures may include access restrictions, secure service providers, and appropriate safeguards associated with the operation of our online store.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

09. Your Privacy Rights & Choices

Depending on your state or country of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

• The right to know whether we process your personal information and request access to certain information.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to applicable exceptions.
• The right to obtain a copy of certain personal information in a portable format, where applicable.
• The right to opt out of certain sales, sharing, targeted advertising, or profiling activities, where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to appeal certain decisions regarding privacy requests, where required by applicable law.

To exercise an applicable privacy right, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing certain requests to protect your personal information.

We will review and respond to eligible requests within the timeframes required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

10. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, including laws in California and other states that provide consumer privacy protections.

Depending on the applicable law, these rights may include:

• The right to request information about the categories and specific pieces of personal information collected.
• The right to know the purposes for collecting and using personal information.
• The right to request information about categories of third parties to whom personal information is disclosed.
• The right to request deletion or correction of certain personal information.
• The right to opt out of certain sales, sharing, or targeted advertising activities.
• The right to limit certain uses or disclosures of sensitive personal information, where applicable.

Where legally required, we will provide mechanisms to recognize applicable opt-out preference signals, including Global Privacy Control (GPC).

The availability and scope of these rights depend on your location and the applicable legal requirements. Certain exceptions may apply.

11. Marketing Communications

Where permitted by law, we may use your contact information to provide promotional messages, product updates, store announcements, or other marketing communications.

You may opt out of promotional email communications by following the unsubscribe instructions included in those messages.

Please note that opting out of marketing communications does not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, or important information about your purchases.

12. Children's Privacy

Our online store is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the legally required parental consent.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us. We will review the matter and take appropriate steps as required.

13. International Data Transfers

Our website and service providers may process personal information in countries or jurisdictions other than the location where you reside.

Where personal information is transferred internationally, we will take appropriate steps as required by applicable law to help ensure that the information receives an adequate level of protection.

14. Do Not Track Signals

Some browsers provide a Do Not Track (DNT) setting that allows users to express a preference regarding online tracking.

Because there is no universally accepted standard for interpreting all DNT signals, our website may not respond to every such signal. Where required by applicable law, we will honor recognized privacy preference signals, including applicable opt-out preference mechanisms.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website operations, service providers, or applicable legal requirements.

When changes are made, the revised policy will be published on this page. Where required by law, we will provide additional notice or obtain consent for material changes. We encourage you to review this page periodically to stay informed about how we handle personal information.

Your Privacy, Our Responsibility

We appreciate the trust you place in teakmarshly when shopping with us. Protecting personal information is an important part of maintaining a reliable and respectful customer experience.

Thank you for allowing us to be part of your home and everyday living.

Privacy Questions & Contact Information

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need assistance with a personal information request, please contact us using the details below.

THE ART OF THOUGHTFUL LIVING

teakmarshly

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